Shipping & Returns

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All sales are final. However, we want you to be completely satisfied with your purchase. Please contact us within 48 hours of receiving your purchase if it is incorrect, or is damaged during shipping. When contacting us, please submit photos of any damaged products to help resolve the issue quickly. ​

If you are unsatisfied with your unused product, you may exchange it for another product of the same size and price within 14 days of purchase. The buyer is responsible for all shipping costs associated with exchange orders. Used candles cannot be returned or refunded, except in case of product defect. Product defect does not include strength of scent of the product, or dislike of the scent.  As much as we want you to love our scents, we do not guarantee that you will love all of them! Please send photos and a description of the product defect.We appreciate you supporting our small business, and understanding our policies!

Please contact us via email regarding your return request. Then send your item back to the address provided via email. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Refunds will be processed and a credit will be applied to your credit card less any occurred shipping charges. Please note that it may take a few days for the credit to reflect on your credit card statement.

DAMAGED ORDERS:

If an item(s) are damaged or lost during shipping, please notify us immediately.  We will initiate a claim with the carrier and send you a replacement.  Include your name, order number, description of the damage and photos (if applicable) that will be needed to file a claim. 

If you have any questions regarding our return policy, please contact us or for immediate assistance call (423) 500-4548.